This policy explains what personal data PMP Pain Center (“we,” “us,” and “our”) collects, why we collect it, and what we proactively do to keep it safe. It applies to everyone who visits our website and to patients who use our physical therapy and rehabilitation services at any of our branches.

We aim to handle your personal data in line with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules of the National Privacy Commission of the Philippines. 

How we collect your data

We collect personal data in a few ways, including, but not limited to:

• When you book an appointment through our website, by phone, or at a branch. This may include your name, contact number, email address, and the reason for your visit.
• When you fill out a contact form or send us an inquiry. This may include your name, email address, and everything you share in your message.
• When you visit our website. Cookies and analytics tools collect general usage data, such as which pages people visit. This helps us improve the site, and it is not used to identify you personally.

What we collect 

We only collect data that we need for our operations. Depending on how you use our services, this may include the following:

•  Identity details
Your name, date of birth, and gender.

•  Contact details
Your email address, phone number, and home address.e

•  Health information
Your medical condition, symptoms, the reason for seeking therapy, and your treatment history. This is sensitive personal information under Philippine law, so we handle it with extra care.

•  Technical data
Your IP address, browser type, device, and how you use your device.

Why we collect your data

We only collect what we need, and we use that data to:

• Provide and improve our physical therapy services
• Schedule your appointments and keep in touch about them
• Answer your questions and requests
• Create and maintain your treatment records
• Process payments for our services
• Meet legal and regulatory requirements
• Run our day-to-day operations, including reviewing how our website and services are doing

Your consent

When you share your personal data with us, you agree to us collecting, using, and sharing it in the ways described in this policy. For health information, we will ask for your consent when you register as a patient. 

You may withdraw your consent any time by contacting our Data Protection Officer. Withdrawing consent may limit what we can do for you. For example, we may not be able to continue your treatment without your records. Some information may also need to stay on file because the law requires it.

Who we share your data with

We do not sell, rent, or trade your personal data. We may only share it in these situations:

• Within PMP Pain Center – with our staff and branches who need your information to provide your care, manage your appointments, or run our operations.
• Service providers – companies that help us operate, such as website hosting, IT support, and payment processing. We expect them to protect your data and use it only for the tasks we give them. 
• Legal and regulatory reasons – when a law, court, or government agency requires it, or when it may be needed to protect someone’s life, health, or safety
• With your permission – for example, when you ask us to send your records to your doctor, a specialist, or your HMO or insurance provider

How we protect your data

We use organizational, physical, and technical measures intended to help protect your personal data from unauthorized access, use, disclosure, alteration, or loss. These may include secure servers, firewalls, encryption where appropriate, and limiting access to people who need your information to do their jobs. Our staff is expected to keep patient information confidential. 

No system can be completely secure. If a data breach occurs that puts your information at risk, we will notify you and the National Privacy Commission as required by law. 

How long we keep it

We keep your data for as long as we reasonably need it for the purposes it was collected or for as long as the law requires, including medical record retention rules. When we no longer need it, we take steps to dispose of it securely. 

Your rights

The Data Privacy Act gives you control over your personal data. You have the right to:

• Be informed about how your data is collected and used
• Access the personal data we hold about you
• Correct anything that is inaccurate or out of date
• Object to the processing of your data in certain situations
• Request erasure or blocking of your data in certain situations
• Receive a copy of your data in a commonly used electronic format, where it applies
• Claim compensation if you have suffered damages from inaccurate, unlawfully obtained, or misused data
• File a complaint with the National Privacy Commission if you believe your rights have been violated

Some of these rights have limits under the law. For example, we may need to keep certain medical records even after you ask us to delete them. 

To use any of these rights, please contact our Data Protection Officer. We may ask you to verify your identity first so that your information goes only to you. We will do our best to respond within a reasonable time.

Patients under 18

If you are under 18, a parent or legal guardian needs to give consent before we collect and use your personal and health information. If you believe a minor has shared their information with us without a guardian’s consent, please contact us so we can look into it. 

Cookies

Our website may use cookies and similar tools to understand how visitors use it and to help us improve it. You can turn cookies off or delete them through your browser settings. However, doing so may affect how some parts of our website work. 

Updates to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. When we do, we will post the new version with an updated date. We encourage you to check back once in a while.

Questions? Contact our Data Protection Officer

If you have questions, concerns, or requests about your personal data, please reach out: PMP Pain Center